FAQ's

FAQs

Frequently

Asked Question

  • What is your return policy?

    As each table is custom made to your specifications we cannot accept returns after delivery unless your table is faulty. If there is something wrong with your furniture, call us as quick as possible.

  • How long does it take?

    Our usual timescale once payment is completed is 4-6 weeks but can go up to 8 weeks at busy times. We start the process of selecting and kiln drying your wood as soon as your order is confirmed so the whole process takes a minimum of 3 weeks. 

  • How much is delivery?

    Delivery options:

    1. UK Flat Rate - £60 (delivery time: 3-5 weeks), 

    2. Europe International Delivery Service (France, Netherlands, Belgium, Germany, Poland, Italy) - £300 (delivery time: 6-8 weeks).


    *Be aware we are a one person delivery service, we may need your help with unloading if necessary.

    Should you wish two persons this needs to be notified before the day of delivery. This service only available in the UK.

  • Do you offer gift cards?

    Yes, you can buy a gift card from us to make a special gift for your friends, family.


  • Do you have a showroom?

    We are an online retailer and do not have showroom but you are welcome to book a visit to our workshop in Whitehill Industrial Estate, Bathgate, EH48 2EW.

    Orders can also be collected from the workshop if preferred.

  • Can you tell me more about size?

    We recommend the following:


    3ft : 2-4 people


    4ft :  4-6 people


    5ft :  6 people


    6ft :  6-8 people


    7ft :  8 people


    8ft :  10 people


    9ft : 12 people


    10ft: 14 people


    11ft: 16 people

  • Can you make custom size?

    We can make tables to any size so if you need a non-standard width, length or high please get in touch. We have made a variety of custom styles for both private customers and commercial outlets so please just ask. 

  • How should I care about my table or bench?

    Full info about wood and care is here.


    The wood used to make our furniture is a natural and 'live' material, which means that it reacts quickly to environmental changes. We recommend bringing your piece of furniture into the house for an hour or two before letting it acclimate itself in your home because we can't take responsibility should something happen with how fast the environment around you might change.


    If you want to make sure your table stays in good shape, avoid using a waterproof or PVC cloth to cover it.


    This could lead to uneven moisture distribution and even cause warping!

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